If you don’t use sulphates as foaming agents then how come there is still some foaming your shampoos and shower gels?
Initially, when our shampoos and shower gels produced very less lather, customers wrote in with their dissatisfaction. We reviewed our formulations and worked it around so the next batch and the subsequent batches did lather somewhat. This we have been able to achieve without sulphates (SLES /SLS) simply by some reformulation tweaks. And all have since been certified by BDIH, Germany. So yes, you are using a Certified Natural Product when you pick up a shower gel, face wash or shampoo.
I see names like Coco Caprylate/Caprate, and Isoamyl laurate in your lipstick ingredients. Aren’t they chemicals? Then how are your products safer than others?
SoulTree products are different in the sense that our natural claim is validated by a certification from BDIH, Germany a reputed international certification body. BDIH strictly stipulates what can go into a Certified Natural Product. One of the key elements of this control is that all ingredients should at least be of natural origin, if not organic. This is very important since some ingredients can be derived from both plant as well as from petrochemical sources. So the Isoamyl Laurate used in BDIH certified products has to be of plant origin. They won’t certify it otherwise. Natural Isoamyl Laurate is made from plant sources such as palm oil, coconut oil, corn etc. Similarly Coco-caprylate/caprate is derived from coconut oil. So when you see an ingredient like Isoamyl laurate in a conventional cosmetic, it could be derived from a natural source or a petrochemical one, but on a BDIH certified product such as SoulTree it is always of natural origin.
I am allergic to most of the lipsticks sold in the market today. And am desperately looking for a natural, herbal/organic alternative. What kind of chemicals do you use in SoulTree lipsticks? Could i be allergic to them?
SoulTree lipsticks are made using natural origin colours, organic sweet almond oil, desi ghee, forest honey and natural rose essence. This combination is good for lipcare as well as colour. And because we do not use chemicals such as lead, silicones,parabens or dyes derived from animals such as the bright red colour derived from carmine bugs, we would recommend that you share our lipstick ingredients with your dermatologist and even test some out at our retail vendors before you pick up your favourite colours
The numbered ingredients such as CI 77491, CI 77492, etc in your Colour Kohl range usually refer to dyes. So are these colour dyes the mineral compounds or synthetic?
That’s well observed. Yes, they are colour dyes but all derived from naturally occurring minerals, and considered natural by BDIH and safe cosmetics campaign.
How come there are no skin whitening products in your catalogue?
As a company policy we are against skin whitening products. We do have some completely natural skin care products like facewashes, moisturisers, cleansers and anti-wrinkle creams that can take care of your skin naturally.
Where can I buy SoulTree products?
You can purchase the products from our website. Alternatively, please drop us a mail and we can revert with the stores we are present in that city from where you can try our products and purchase them.
Do I need to store SoulTree products in a fridge?
No they are stable up to 40-45⁰ C temperatures. But always keep them away from heat and light sources. Delicate products like Lipsticks and Kohls are suggested to be stored below 30⁰ C.
What if I am unsatisfied with a SoulTree product?
Email us at firstname.lastname@example.org describing the reason for your dissatisfaction. And send us a scanned copy of your bill of purchase and details of the store you bought it from. We will revert to you to sort out the issues.
Be An Informed User Of Cosmetics
Do brands list all the ingredients they use?
Unfortunately not all of them do. You must call, email brands to get a more detailed list. Also, you might want to encourage others to do the same so the fraternity of cosmetic users becomes more informed with safety and quality information. Also, many multi-national brands who don’t sell certain products in Europe and America often retail them in India given that our cosmetic buying decisions are yet not based on an informed study of ingredients and their possible side-effects on long-term use.
What is the one information resource that can guide my cosmetic shopping information?
Safety In Cosmetics
Dermatologists say that handmade and natural made cosmetics don’t have preservatives and can lead to skin allergies. Is this true?
Most cosmetics have preservatives. But unless a product is certified ‘Natural’ by a third party certifcation agency you only have to believe what the manufacturer tells you. So we would urge you to check for certification and the list of ingredients. And also contact the brand you want to know about for more information on their ingredients.
What makes SoulTree different from the herbal brands in the market?
Herbal is a description, where as when we say SoulTree is certified Natural it means that a certification agency has screened and certified our product. So while brands may use herbal ingredients where the herbs come from, how fresh they are, etc is information that is best requested from the brands themselves. The more you question and look for information from brands the better it is for you the end user. Because remember the skin absorbs 60% of the products that are applied on it, eventually enter the blood stream.
Are popular brand cosmetics unsafe for use?
There is no absolute rule about this at all. Some checks that can make you a more informed buyer would be to see the ingredients they use. The certifications they have and for what. The safe cosmetics site is a good resource to give you information about ingredients that are known to be harmful. Here is a quick list of some harsh chemicals from us…
What kind of tests do SoulTree products pass through?
We carry out rigorous screening tests at each step of our value chain whether it is while procuring the herbs – during the crop cultivation & processing stage and also when the products are ready, we carry out Microbiologoy lab and Heavy Metal & Impurities testing, to ensure that only the best reaches you.
Can organic/ herbal / natural cosmetics contain harmful chemicals?
Yes, they can contain harmful chemicals. This is because no matter what the key ingredient is, and it could be organic, but during making the product if harsh chemical additives in the form of fragrances, foaming agents, colour, preservatives etc. are added then the product quality is compromised. That is why you must take a closer look at the ingredients listed in the products you wish to use. And for all those brands that list part ingredients or none at all, need you to request them for the information.
What does ‘base’ ‘qs’ in ingredients mean?
Almost every type of cosmetic product – from make up to lotions to shampoos – requires some sort of mixture which manufacturers call a base to hold the product together and help in foaming/emulsifying incase of shampoos & gels. “Qs” refers to Quantity Sufficient. These terms are normally used by cosmetics/pharmacy products, to connote several chemicals/compounds that are put in. SoulTree bases contain no additives and free of paraben, SLS/SLES, silicones, artificial fragrance etc. and the full INCI ingredients are printed on each label.
What cosmetic safety standards are followed in India?
Currently, there are no existing Natural Organic standards for Cosmetics present in the country. However, we are India’s first & only certified Natural Cosmetics by the BDIH of Germany which is a well known hallmark.
SoulTree Ethical Processes
If SoulTree does not use parabens then how do you preserve the cosmetics?
We do use preservatives such as potassium sorbate and sodium benzoate. But they are all derived from botanical ingredients and not industrial. Also on shampoos that have citric acid we have stopped using sodium benzoate as there are studies that indicate that citric acid and sodium benzoate can release benzene which is toxic. We will keep you informed through our site every time we come up with newer, and safer formulations.
What ‘safe’ chemicals does SoulTree use?
The chemicals you see listed in our products are sourced from botanicals and pass the natural criteria of Germany’s BDIH certification process. Also as members of the Safe Cosmetics Campaign we choose only those chemical bases that are considered safer by the organisation.
Are all the natural ingredients in SoulTree organic?
Some are, and these you will see as highlighted with an asterisk(*). Others are sourced from the wild forests & other natural habitats that have minimum risk of contamination. And above all the products are certified by BDIH as ‘natural’ every year.
What do you mean by ‘ethical sourcing’?
We source all the botanical ingredients for our products either through NGOs working with farmers or from farmer-managed cooperatives. This ensures a higher quality of produce, fair prices to farmers, diligent following of organic farming protocols since farms have to renew their certification every year and unwasteful raw material plucking, collection and sorting techniques in case of hand-picked ingredients such as aamla and apricots from forests or organically cultivated ingredients such as turmeric, sweet almond etc.
What kind of quality assurance does SoulTree offer a customer?
My family, including my daughter of seven years use this product. And the assurance that it is safe and effective comes from a set of non-negotiables we present to you as a SoulTree promise.