Vedicare Ayurveda Pvt. Ltd., under the brand name SoulTree (“SoulTree”, “Company”, “we”, “us”, or “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how your information is collected, used, and shared when you visit or make a purchase from our website (“Site”).
By accessing or using our services, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy.
1. Use of Images and User‑Generated Content
We may use images and content uploaded by you for publishing reviews, providing support, enabling product search, and marketing purposes. By submitting content, you grant SoulTree the right to use and publish it for business and promotional purposes.
2. Information We Collect
Types of Information Collected
We may collect and process the following categories of personal information, as voluntarily provided by you or generated through your use of our services:
• Name and identification details;
• Email address;
• Mobile/telephone number;
• Residential or shipping address and postal code;
• Demographic information (such as age, preferences, and interests, where applicable); and
• Transactional and order history, including purchase details and related interactions.
Such information is collected and processed strictly for lawful business purposes and in accordance with applicable data protection and privacy laws.
3. How We Collect Information
We may collect personal information through various means, including user registrations, order placements, subscriptions, surveys, customer interactions, and the use of cookies and similar tracking technologies. Cookies and related technologies are used to enhance website functionality, analyse user behaviour, improve user experience, and, where applicable, deliver relevant content and advertising. By using our website, you consent to the use of such technologies in accordance with this Policy and applicable law.
4. How We Use Your Information
We may collect, use, and process your personal information for the following purposes:
• To process and fulfil orders, transactions, and related services;
• To provide customer support and respond to queries, requests, or complaints;
• To improve, personalise, and enhance our products, services, and user experience;
• To send service-related communications, updates, and, where permitted by applicable law, promotional and marketing communications; and
• To comply with applicable legal, regulatory, and compliance obligations, including record-keeping and dispute resolution requirements.
5. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers, including delivery partners, payment processors, and other vendors, strictly on a need-to-know basis and solely for the purpose of providing services, processing transactions, fulfilling orders, and supporting our business operations. Such third parties are contractually obligated to maintain the confidentiality and security of the information and to use it only for the purposes specified by us, in compliance with applicable laws and our privacy standards.
6. Data Protection
We adopt and maintain reasonable and appropriate technical, administrative, and organisational security measures designed to protect personal information against unauthorised access, use, disclosure, alteration, or destruction. Notwithstanding the foregoing, the transmission of information over the internet and electronic storage systems is inherently subject to risks, and no method of transmission or storage can be guaranteed to be completely secure. Accordingly, while we strive to protect your information, we do not warrant or guarantee absolute security.
7. Your Rights
You may update, correct, or request deletion of your personal information by contacting us at the details provided below. We will process such requests in accordance with applicable data protection laws and subject to any legal or contractual retention obligations.
Email: wecare@soultree.in
8. Promotional Communication
We may contact you through Email, SMS, WhatsApp, or phone calls for service-related communications, transactional updates, customer support, and, where permitted by applicable law, for promotional and marketing purposes. You may opt out of receiving promotional communications at any time by using the unsubscribe option provided in our messages or by contacting us directly by contacting our Grievance Officer at below mentioned E-mail address.
9. Third‑Party Websites
Our website may contain links to third-party websites for your convenience and information. Please note that we do not control and are not responsible for the privacy practices, policies, or content of such third-party websites. We encourage users to review the privacy policies of any external websites they visit before providing any personal information.
10. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including for business, legal, regulatory, accounting, and compliance requirements, or as otherwise permitted or required by applicable law. Once the information is no longer required, it is securely deleted or anonymised in accordance with our internal data retention policies.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with the revised effective date. We encourage users to review this Policy periodically to stay informed about how we collect, use, and protect their information.
12. Grievance Officer
In accordance with applicable laws and for the purpose of addressing any concerns, grievances, customer complaints, or matters relating to consumer details, the processing of personal information, or this Privacy Policy, you may contact our designated Grievance Officer at the details provided below:
Name: Raveena Sharma
Email: wecare@soultree.in
Company: Vedicare Ayurveda Pvt. Ltd. (SoulTree)
Registered Address: 2, Forest Lane, Sultanpur, New Delhi – 110030, India