SHIPPING, RETURNS, REFUNDS AND CANCELLATION
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
We typically ship orders within 24 working hours of receiving it. Please allow the following number of days for receipt of your order:
- Domestic: 2-5 business days in Urban regions within India. (This region consists of cities and towns in India that are served by major courier companies and Indian postal service)
- 5-10 business days for rest of India. (This consists of regions that are only served by Indian Postal Service and regional courier companies)
- International: Currently, we have international shipping available to United States and United Kingdom. It may take 7-10 business days in case of International delivery.
- Order deliveries will be made between 7am – 9pm, Monday – Saturday.
The above-mentioned days are an approximation, which depends on third party logistics. SoulTree is not to be held liable for delay in case of unavoidable circumstances like strikes and national calamities.
We offer FREE Shipping on all prepaid orders and Cash on Delivery orders above Rs.1000.
Goods will need to be signed for upon delivery and this proof would be considered as a confirmation of receipt at your end. If you cannot be there to sign for your delivery, please suggest an alternative i.e., a family member, colleague, neighbour, etc. SoulTree takes no responsibility for goods signed by an alternative person.
SoulTree is not responsible for damage after delivery.
All claims for shortages or damages must be reported within 7 days of delivery at firstname.lastname@example.org with a picture attached.
Returns and Replacements
At SoulTree, the satisfaction of our customers is of utmost importance to us. Hence, we take great care to package and ship your order. However, we understand that due to reasons beyond our control, a package sometimes may not reach you in the desired state.
As a policy, we do not offer any refunds other than store credit or store coupons, which can be used up to 3 months from the date of credit.
However, if you believe that the order you have received is wrong, in a damaged condition or has been tampered with, please send an email to us within 7 days of delivery at email@example.com, with a picture attached, or call us on 0124-4065680. Our customer service representative will guide you through the process and your item(s) will be replaced subsequently.
All returned items except damaged must be accompanied by a copy of the original receipt/invoice, and should be in a saleable condition. The product(s) will be picked up within 3-5 business days from when we process the request. The new product(s) will be shipped to you within 5 business days after the original order has been picked up. The replacement will be shipped post validation of the reason for return. In case the product is in tradeable condition, we will issue a replacement. If the product is not in a tradeable condition, we will issue a store credit or store coupon. The criteria to assess tradability lies at the sole discretion of SoulTree.
Please note that we cannot offer exchanges or returns on any discounted, used or promotional product(s). Any free or promotional product(s) delivered with ordered product(s) also needs to be returned.
In case replacement is not possible, we will issue you a store credit or store coupon which can be used up to 3 months from the date of credit. We do not offer any refunds other than store credit or store coupon.
If after placing the order you want to cancel it, you could do so without incurring any cancellation charges only in case the order has not been shipped. In case the order has been shipped, we would not be able to accept any cancellations. We usually ship an order within 24 working hours after placing the order.